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Terms & Conditions

*Upwall Climbing reserves the right to amend these terms and conditions

Gym Rules
  1. Gym entry requirements are age 3 and above at Upwall Climbing, 5 and above at Arête Bouldering.
  2. All children under age of 13 must be accompanied by an adult above the age of 18.
  3. An Adult Supervision Ticket (AST) can be purchased for entry into the facility over the counter. Each adult can supervise up to a maximum of 3 children.
  4. No food and drinks inside facility except for plain water – Our facility is fully carpeted. 
  5. Belay Verification is required for our top rope and lead walls.
  6. All climbers are to follow our general gym rules found inside our facility.
  7. All passes purchased has validity of 6 months period from the date of purchase.
  8. Last but not least, Climb Safe & have Fun! (yes, this is a rule too!)
Multipass Rules
  1. Shareable with anyone you wish to share with. Please WhatsApp us to link your multi-passes with them.
  2. Non-transferrable.
  3. 6 month validity from date of first use.
  4. Can be used in both Upwall and Arête
Class Rules
  1. Payment must be made before booking of class.
  2. Feeling unwell on day of class: postponement of class can be made 8hrs before the class or whenever earlier possible. A doctor’s letter/medical certificate will be requested.
  3. Class ticket is forfeited for no show or turning up >15 minutes late.
  4. All Class tickets has a validity of 6 months from the date of purchase.
  5. Class ticket bought is final and not refundable nor transferrable.
Monthly Pass Rules
  1. Unlimited Access to Arête@ChangiCityPoint.
  2. Unlimited Access to Upwall@DowntownEast.
  3. 3 month commitment upon sign up.
  4. Pass is Renewed and Charged on 1st of Every Month.
  5. Not Sharable / Not Transferable / Non Refundable
  6. No Initiation Fee / No Pass Suspension.
  7. Gears & Equipments not included.